December 4, 2023

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Watch: This Emirates cabin crew member was on airline’s maiden flight to Karachi, and now he trains new recruits

3 min read

Dubai: Meet Bilal Tahboub, certainly one of Dubai’s most-seasoned cabin crew trainers. Tahboub, one of many senior cabin crew members who flew on Emirates’ maiden flight from Dubai to Karachi in 1985, is well-known in the present day for crafting distinctive, ‘reality-based’ coaching methodologies for the flight crew.

Tahboub is the Co-Founder and Coaching Director of Dynamic Superior Coaching (backed by Khansaheb), UAE’s solely impartial Cabin Crew Coaching Organisation (CCTO). Situated on the Mohammed bin Rashid Aerospace Hub in Dubai South, Dynamic Superior Coaching is dwelling to 5 full-flight cabin simulators (FFCS) able to emulating any real-world situations – from excessive turbulence to a aircraft crash.

“I don’t consider that PowerPoint shows can practice recruits on dealing with emergencies in an plane… There could be little to no information retention in that case,” mentioned Tahboub, emulating a aircraft crash situation on a 6 DOF movement enterprise jet cabin simulator. The coaching centre creates security and emergency procedures, safety, and VIP service coaching necessities for its purchasers.

“In a real-world situation, passengers begin panicking, overhead baggage generally falls off, and meals and different cutlery within the galley falls off (in case of a crash). There are medical emergencies. Something can occur. Crew members must be ready for something and all the pieces,” he mentioned.

The coaching centre has exceeded expectations to organize crew members for emergencies. With specialised services, they supply complete coaching, overlaying crash landings in water, jungle survival expertise, actual fire-fighting simulators and braving blizzards at freezing temperatures of seven levels Celsius. “This ensures crew readiness in various and difficult conditions,” he defined.

Picture Credit score: Gulf Information Archive

Aviation by likelihood

Effectively-known because the coach of trainers, Tahboub has imparted in depth information and experience to quite a few cabin crew trainers all through his illustrious three-decade profession. Nevertheless, his foray into the trade was by selection reasonably than selection. “I studied Science and Arithmetic in faculty. Again then, an aviation profession meant the pay scales had been higher than every other trade along with the chance to journey… that’s what received me into aviation within the first place,” he mentioned.

After serving as a cabin crew for Royal Jordanian (from 1980), the Jordanian nationwide relocated to Dubai in 1985 to affix Emirates because the airline was nearly to launch. He devoted 33 years of his profession to the corporate.

“I landed in Dubai on September 23, 1985. In a month (October 25, 1985), I used to be one among the many crew members on the maiden flight from Dubai to Karachi,” mentioned Tahboub. Emirates operated flights from Dubai to Karachi and Mumbai utilizing a Boeing 737 and an Airbus 300 B4 moist leased from Pakistan Worldwide Airways (PIA).

From crew to coach

Following the inaugural flight, Emirates launched into a exceptional development trajectory, and it was throughout this era that Tahboub found his ardour for changing into a coach throughout the airline. “The coaching supervisor picked me to work with him on creating coaching modules for the crew. We initiated the coaching services from the bottom up. Initially, we operated from a modest workplace above Dnata’s former location close to the Deira Clocktower,” Tahboub recounted.

Bilal Tahboub
“Utilizing rudimentary wood supplies, we ingeniously constructed a miniature airline mock-up, enabling us to conduct coaching till round 1994 after we lastly obtained approval to determine the pioneering movement cabin simulator,” he mentioned.

Large demand for personal aviation.

After working with Emirates for over 30 years and coaching hundreds of cabin crew, Tahboub partnered with Mark Krammer (Co-Founder) to launch Dynamic Superior Coaching in June 2020. At this time, centres like Dynamic cater to the coaching wants of airways worldwide, dealing with the worst staffing scarcity in aviation historical past. And nearly all regional and international airways are nonetheless pushing huge recruitment drives to fulfill their staffing necessities.

Dynamic’s shopper base has grown to 61 airways and contains almost the entire area’s personal aviation corporations.

“We additionally practice and re-train aspiring VIP flight attendants on the correct etiquette for servicing on company jets. It’s a sector that gained immense reputation post-pandemic and continues to develop,” he mentioned. The coaching consists of all modules, from cultural consciousness, non secular concerns, particular meals, shopper profiles, protocols, and post-landing duties.

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