November 29, 2023

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Saudi Arabia: Disabled passengers to be compensated if airways wouldn’t have correct services for them

1 min read

The proposed rules prohibit air carriers from asking individuals with disabilities and particular must signal waivers or hand over companies they’re entitled to obtain.

The compensation is awarded when airways breach their obligations in offering acceptable flight services and companies for passengers with disabilities and particular wants.

Along with the safety for disabled passengers, the rules additionally cowl flight delays and cancellations, with compensation primarily based on the length of the delay and the communication supplied by the air service.

Passengers have the fitting to terminate their contract with the air service and request a full refund if the flight is delayed by greater than two hours. Compensation for misplaced or delayed baggage can also be addressed below the brand new rules.

The GACA’s Passengers’ Rights Safety Division will probably be accountable for implementing and deciphering these rules and supervising their utility. Airways present in violation of those provisions could face fines of as much as SR50,000.

Passengers even have the fitting to file a lawsuit to evaluate the extent of injury and search compensation for subsequent damages ensuing from the air service’s non-compliance with the phrases and situations of the transportation contract.

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