November 29, 2023

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Mishandling of baggage soars as air journey rebounds: examine

1 min read

The surge follows greater than a decade of discount within the fee of mishandled baggage, in keeping with SITA.

In whole, 26 million baggage have been mishandled final yr, in comparison with 9.9 million in 2021, because the variety of travellers neared pre-Covid ranges, in keeping with SITA.

“After a decade the place the mishandling fee greater than halved between 2007 and 2021, it’s disheartening to see this fee climbing once more,” mentioned SITA chief govt David Lavorel.

“As an business, we have to work arduous to make sure passengers are as soon as once more assured to examine of their baggage,” he mentioned.

Passenger air visitors soared to three.42 billion final yr, however airports and airways had fewer workers to deal with the surge after shedding hundreds when the pandemic introduced the sector to its knees.

Air visitors had reached 4.5 billion in 2019, with a baggage mishandling fee of 5.6 baggage per thousand passengers.

SITA used information from its baggage monitoring software program utilized in 2,400 airports for the examine.

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